Last updated: 10/8/2025
1. Introduction
TracePics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our photo to coloring page conversion service.
2. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name and email address (via Kinde authentication)
- Business information for photography professionals
- Payment information (processed securely through Kinde)
- Profile settings and preferences
Image Data
When you use our service, we temporarily process:
- Original photographs you upload for conversion
- Generated coloring page outputs
- Metadata associated with image processing
Usage Information
We automatically collect certain information about your use of our service:
- Log data (IP address, browser type, pages visited)
- Device information
- Usage patterns and service interactions
- Performance metrics and error reports
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our image conversion service
- Process your uploaded images and generate coloring pages
- Manage your account and provide customer support
- Process payments and manage your credit balance
- Send service-related communications
- Improve our service quality and user experience
- Ensure security and prevent fraud
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
Service Providers
- Kinde: Authentication and payment processing
- Google Cloud Platform: Hosting, storage, and infrastructure
- Replicate API: AI-powered image processing
- Analytics providers: Google Analytics, Microsoft Clarity (anonymized data)
Legal Requirements
We may disclose your information if required by law or in response to valid legal requests.
5. Data Security
We implement industry-standard security measures to protect your information:
- TLS 1.3 encryption for data in transit
- Encrypted storage on Google Cloud Platform
- Regular security audits and monitoring
- Access controls and authentication via Kinde
- Automatic security updates and patches
6. Data Retention
We retain your information for the following periods:
- Original uploaded images: Automatically deleted after 48 hours
- Generated coloring pages: Stored for 90 days for re-download
- Account information: Retained while your account is active
- Usage logs: Retained for 12 months for service improvement
- Payment records: Retained as required by law (typically 7 years)
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data in a portable format
- Objection: Object to certain processing of your information
- Restriction: Request restriction of processing
To exercise these rights, please contact us at [email protected].
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session and authentication state
- Remember your preferences
- Analyze website usage (Google Analytics, Microsoft Clarity)
- Improve service performance
You can control cookies through your browser settings, though this may affect service functionality.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.
10. Children's Privacy
TracePics is intended for professional photographers and business use only. We do not knowingly collect personal information from children under 13. While our service processes children's photos uploaded by professional photographers, this is done on behalf of the photographers as part of their business services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: